Welcome to hotelwebclub. We are committed to constantly improving and updating our services to better meet your needs and satisfaction. We kindly request your assistance by sharing your experience at our hotel. Your comments are very important to us. We appreciate your support and look forward to seeing you again. Thank you.
Sincerely Yours,
hotelwebclub
“*”Required Information
* Choose the member hotel you stayed
*Name:
Room Number:
Duration of Stay:
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Please tick (√) boxes below that best describe your overall impression as listed.
RESERVATION
1、How would you rate our reservation service:
Excellent
Satisfied
Dissatisfied
Efficiency
Courtesy of Staff
Comments
ARRIVAL AND DEPARTURE
2、How was your experience in the following areas
Excellent
Satisfied
Dissatisfied
Hotel Airport Representative
Hotel Limousine
Luggage Service
Check-in
Check-out
Concierge
Guest Relations Representatives
Operator
Comments
GUEST ROOM EXPERIENCE
3、How did you feel about your room:
Excellent
Satisfied
Dissatisfied
Furnishings & Decor
Cleanliness
Comfort
Room Amenities
Bathroom Supplies
Housekeeping Service
Laundry Service
Comments
DINING & CONFERENCE EXPERIENCE
4、Which of the following restaurants did you experience?
Chinese Restaurant
Western Restaurant
Privated Restaurant
Coffee Shop
Teahouse
Bar
Bamquet Hall
Room Service
Other
Meal
Breakfast
Lunch
Afternoon Tea
Dinner
Snack
How would you rate your overall experience
Excellent
Satisfied
Dissatisfied
Restaurant Atmosphere
Food Quality
Service Provided
Food Presentation
Value/Price Charged
How would you rate our :
Excellent
Satisfied
Dissatisfied
Meeting Room Set-Up
Facilities/Equipment
Services
Coffee-Break
Food Quality & Service
Comments
RECREATIONAL EXPERIENCE
5、How would you rate our recreational facilities:
Excellent
Satisfied
Dissatisfied
Swimming Pool
Fitness Area
Beauty Salon
Sauna & Massage
Chess Room
Karaoke
Comments
Is there any area that you suggest be our first priority for our improving:
